Returns & Exchanges

We want you to be fully satisfied with your Snapmaker high-performance hardware, which is why we offer a 30-day return window for items in their original packaging. Please ensure all components and accessories are included to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation for the return.

• 2.
  Package Your Item

  Securely pack the device in its original factory packaging, including all laser modules, build plates, and toolheads to prevent transit damage.

• 3.
  Ship to Snapmaker

  Affix the provided return shipping label and drop off the package at an authorized courier location.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware condition, your refund will be processed to your original payment method within 7-10 business days.